Hello, my name is

Carolle Oscar

Virtual assistant

About me

Hello! I am a passionate virtual assistant based in Kenya, dedicated to providing support to businesses and individuals.I provide solutions tailored to your needs. How may I assist you today?

Let me be your virtual wingman and help you soar to success

I will help you with administrative support, managing your schedule, handling customer inquiries, assisting with social media management, and performing other tasks that can help streamline your operations. By delegating these time-consuming tasks to me, you can focus on your  core competencies and grow your business. With my assistance, you can save time, reduce costs and improve efficiency, ultimately leading to greater success.

In today’s fast-paced business world, it can be difficult to keep up with all the demands on your time. Between managing your daily tasks, responding to customer inquiries, and staying on top of your social media presence, it can feel like there are never enough hours in the day. 

Discover how Carolle’s expert virtual assistant services can transform your business by providing efficient support in social media management, customer service, and administrative tasks. Learn how Carolle Virtual Services can take your business to the next level.

Skills

Adaptability
96%
Initiative
100%
Creativity
100%
Interpersonal skills
100%

My Experience

2021-2022

Safaricom PLC

Customer service team leader

I was able to organize regular training sessions to enhance product knowledge, communication skills, and problem-solving abilities. This investment in employee development led to a more competent and confident team that could effectively handle customer inquiries. As a result, Customer complaint rates decreased significantly, demonstrating improved issue resolution and effective communication

2018-2020

Safaricom PLC

customer service representative

I was able to successfully resolve complex customer issues, exceeding expectations, and leaving a lasting positive impression. This contributed to customer satisfaction, loyalty, and the overall success of the company.